Fees, Refunds and Currency Support
Every deposit must be wagered at least once before you cash out. If you withdraw before meeting this requirement, we may cancel the related winnings and keep a fee of 10% of your last deposit (a minimum of £0.50), rising to 15% if you deposited by bank card or bank transfer. You can read how wagering works alongside our deposit bonus terms.
We generally do not issue refunds, but you can request one within 24 hours of a transaction and we will respond within 10 business days; a refund is no longer possible once the deposit or its bonus has been used to bet. If an account stays inactive for 180 days without a login, we apply a £5 monthly admin fee until the balance reaches zero. Player-to-player transfers are not permitted, and you remain responsible for any taxes due on your winnings.
We hold customer money separately from our own funds in dedicated client bank accounts, so your balance is protected in the event of insolvency. We support GBP, PLN, CHF, HUF, CZK, DKK, CAD and AUD, and you can see how these limits fit with everything else in our full overview.