Processing Time Per Payment Method
Once a request clears review, how fast it reaches your balance depends on the method behind it. E-wallet deposits and payouts are described as lightning-fast, making them the quickest route in and out of your account. Card and bank transfer transactions take longer, because the transaction has to pass through your bank rather than settle instantly between us and your wallet provider.
Every withdrawal, regardless of method, is processed within 3 business days of the request, and also within 3 business days after your previous withdrawal was paid - so two payouts close together can each add to the wait. Our finance department only works 06:00-17:00 GMT, Monday to Friday, so a request filed outside those hours waits for the next working window before it is even looked at. Refund requests follow a different clock: raised within 24 hours of a transaction, they receive a response within 10 business days, though a refund is no longer possible once the deposit or its bonus has been wagered.
Same method, same speed
We pay withdrawals back to the method you deposited with wherever possible, though we may use a different system if needed. If you deposited by card, withdrawals up to the amount you deposited by that card may be refunded straight back to it, keeping the same processing pace as the original payment.